Return Policy

Return Policy

Effective Date: 12th FEB 2025

Thank you for shopping with FUTERNIX.COM. We aim to provide you with the best AI & Smart Tech Gadgets and exceptional customer service. If you are not satisfied with your purchase, we are here to assist you with returns and refunds. Please read our Refund Policy carefully.

1. Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • Returns must be initiated within 1 day of receiving your order.

  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

  • Gift cards

  • Downloadable software products

  • Items marked as "Final Sale" or "Non-Refundable"

2. How to Initiate a Return

  1. Contact us at info@futnernix.com to request a return authorization.

  2. Provide your order number, details about the product, and the reason for the return.

  3. Once approved, you will receive instructions on how and where to send the item.

Please note:

  • Customers are responsible for shipping costs associated with returning items unless the product is defective or the return is due to our error.

  • We recommend using a trackable shipping method to ensure your return is received.

3. Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

  • If approved, the refund will be processed and a credit will be applied to your original payment method within 5 business Days.

  • Please note that processing times may vary depending on your bank or payment provider.

Partial Refunds: In some cases, only partial refunds will be granted (if applicable):

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Returns initiated after the specified return window.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@futnernix.com with your order details.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 5 days of delivery with the following information:

  • Your order number

  • A description of the defect/damage

  • Photos or videos as proof

We will provide a replacement or full refund, including shipping costs, for defective or damaged items.

6. Late or Missing Refunds

If you haven’t received your refund after the specified processing time:

  1. Check your bank account or payment method.

  2. Contact your credit card company or bank, as it may take additional time before your refund is officially posted.

  3. If you’ve completed these steps and still haven’t received your refund, contact us at info@futnernix.com.

7. Cancellations

Orders can be canceled within 5 hours of placement for a full refund. After this window, cancellation requests may not be possible if the order has already been processed or shipped.

8. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us: info@futnernix.com.